Privacy Policy

Last Updated: January 2025

1. Introduction

ElevenDown Technologies LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our penetration testing services.

2. Information We Collect

2.1 Personal Information

We collect information that you voluntarily provide to us when you:

  • Fill out contact forms or schedule consultations
  • Subscribe to our newsletter or updates
  • Engage our security services
  • Communicate with us via email or phone

This may include:

  • Name and job title
  • Email address and phone number
  • Company name and size
  • Technical infrastructure details (when engaging our services)

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

  • IP address and browser type
  • Device information and operating system
  • Pages visited and time spent on site
  • Referring URLs and exit pages

3. How We Use Your Information

We use the collected information to:

  • Provide, operate, and maintain our security services
  • Respond to your inquiries and schedule consultations
  • Send you technical updates and security insights
  • Improve our website and services
  • Detect and prevent security threats
  • Comply with legal obligations

4. Data Security

As a cybersecurity company, we take data protection seriously. We implement industry-standard security measures including encryption, access controls, and regular security audits. All client engagement data is protected under NDA and stored using encrypted systems.

5. Information Sharing

We do not sell, trade, or rent your personal information. We may share information only in these circumstances:

  • With your explicit consent
  • Simplified Pricing
  • To comply with legal obligations or court orders
  • With trusted service providers who assist our operations (under strict confidentiality agreements)
  • To protect our rights, privacy, safety, or property

6. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. You can control cookie preferences through your browser settings. Disabling cookies may limit some website functionality.

7. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Request data portability
  • Withdraw consent at any time

8. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

11. International Data Transfers

Your information may be transferred to and processed in the United States or other countries. We ensure appropriate safeguards are in place for international transfers.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page with an updated "Last Updated" date.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

ElevenDown Technologies LLC

Email: privacy@elevendown.com

Address: Austin, TX, United States

Phone: Available upon request

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.